Overview

Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, items must be unused and in the same condition you received them in. They must also be in their original packaging.

Certain categories of goods cannot be returned: perishable goods (food, flowers, newspapers, magazines), intimate or sanitary goods, hazardous materials, flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To return items, you must provide a receipt or proof of purchase.

Do not return your purchases to the manufacturer.

Partial refunds may be granted if:

  • The book shows obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records have been opened
  • Any item is not in its original condition, is damaged or is missing parts for reasons not due to our error
  • Any item is returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected. If approved, your refund will be automatically credited to your credit card or other payment method within a few days.

Late or missing refunds

If you have not received your refund yet, first check your bank account. Then contact your credit card company—it may take some time before your refund is officially posted. If you still have not received your refund, contact your bank. If you have taken all these steps and still have not received your money, please contact us by email arturas@ainhuk.lt.

Exceptions under EU law

Under the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days of receiving the item without giving any reason. However, this right does not apply to:

  • Custom-made items
  • Perishable goods
  • Unsealed hygiene products
  • Digital content that you have already started using

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, email us at arturas@ainhuk.lt and send the item to: Audėjų St. 5, LT-62175 Alytus.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit once we receive the returned item. If the item was not marked as a gift or the purchaser gave it to you in person, the refund will be issued to the gift giver.

Shipping returns

To return your items, send them to: Audėjų St. 5, LT-62175 Alytus.

You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

The time it takes to process an exchange may vary depending on where you live. If you are returning more expensive items, consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need help?

If you have any questions about returns and refunds, please contact us by email arturas@ainhuk.lt.